Gameplay problems
Tell us the level or episode, what you expected to happen and what happened instead. A screenshot is often helpful.
Player support
How can we help?
For help with Solitaire Fairytale, contact the team directly and include enough detail for us to understand what happened.
Common topics
Support for the game and your data.
Purchases
Include the platform, approximate purchase date and store receipt or order number. Never send payment-card details.
Progress or account
Tell us which platform you use and whether you sign in through Facebook. Include your in-game identifier if available.
Technical problems
Include your device model, operating-system version, game version and the steps that lead to the problem.
Privacy or data request
You can ask to access, correct or delete applicable data. See our Privacy Policy and account-deletion instructions.
Other questions
If your question does not fit a topic above, describe it in your own words and we will direct it to the right person.
Email player support
Write to Email address protected. This is the support address listed on the official mobile stores.
Please do not send passwords, full payment-card details or other unnecessary sensitive information.